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Ticketing System

The ticketing system created by 7soft is a fully integrated method of communicating with your customers in a variety of different ways. The ticketing system is an emailing system that records all communications, including times and dates, with your customers, to insure that all information is correct and can be referenced. The ticketing system allocated a ‘ticket’ number to the customer for each particular query, to allow for easy referencing. Tickets can also be assigned to relevant departments such as ‘shipping’ or ‘billing’ to ensure the correct person deals with an enquiry.

Our ticketing systems seamlessly integrate with your ecommerce or website and because it uses e-mail it is simple and intuitive to use. No more messing around with bulky user interfaces, no more lost tickets that mysteriously vanish into the system; you are able to work through the tickets at your own pace using your own e-mails. The fact that all communication is logged with the time and the date makes your job even easier; your clients will now be able to relax safe in the knowledge that their queries and questions are being read and answered via our ticket system. You are free with our ticketing systems to easily manage, organise and archive all of the tickets as you see fit, the great thing about our ticketing system is that it doesn't force you to sort your support requests in a certain way, you are free to file requests and sort through them in a manner that suits you and your business.

The 7Soft ticketing system is an attractive alternative to many of the overly complex systems on the market. Our system integrates seamlessly with no hiccups and stresses and you can be up and running almost immediately. If you need to transfer tickets to other departments this can be accomplished easily with a few clicks of the mouse; management, organisation, customer support, everything will be a breeze with our ticketing system. Powerful, versatile and cutting edge, you can depend on our ticketing system to help you help your customers and get results every time.

Explore all of the opportunities that a website from 7soft can offer, including a revolutionary ticketing system.
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